--- title: "Complaints Procedure" url: "https://stbartholomewsceprimary.com/parents/complaints-procedure" school: "St Bartholomew’s CE VA Primary School" --- # Complaints Procedure As a school we follow the policies and procedures set out by the government, the blackburn diocese, lancashire local authority and our governors. This ensures that there is a consistent approach across school If you find you have any concerns about school please do get in touch in person as soon as those concerns arise – we find that the vast majority of concerns people have are easily and quickly resolved. We are always willing to meet with our parents and carers to discuss any concerns that may arise and we work hard to resolve them. The simplest thing to do is call in to school or telephone us. If it is not possible to resolve your concern and you feel that it is serious enough to warrant a more formal approach then please refer to the document below. This document sets out the clear process for making a complaint and tells you how we will go about dealing with it. If you have any questions at all, please do not hesitate to get in touch with us. Vexatious Complaints Policy 2026-27 266 KB [Open for printing](https://files.schudio.com/st-bartholomew-s-ce-va-primary-school/files/documents/Vexatious_Complaints_Policy_2026-27.pdf) School Complaints Form 2026-27 57 KB [Open for printing](https://files.schudio.com/st-bartholomew-s-ce-va-primary-school/files/documents/School_Complaints_Form_2026-27.docx) Complaints Policy 2026-27 309 KB [Open for printing](https://files.schudio.com/st-bartholomew-s-ce-va-primary-school/files/documents/Complaints_Policy_2026-27.pdf) School Complaints Flowchart 2026-27 224 KB [Open for printing](https://files.schudio.com/st-bartholomew-s-ce-va-primary-school/files/documents/School_Complaints_Flowchart_2026-27.pdf) ### Parents - [Admissions Information](https://stbartholomewsceprimary.com/parents/admissions-information) - [Adverse Weather](https://stbartholomewsceprimary.com/parents/adverse-weather) - [Assessment Results](https://stbartholomewsceprimary.com/parents/results) - [Attendance](https://stbartholomewsceprimary.com/parents/attendance) - [Before & Afterschool Club](https://stbartholomewsceprimary.com/parents/breakfast-and-afterschool-club) - [Charging and Remissions Policy](https://stbartholomewsceprimary.com/parents/charging-and-remissions-policy) - [Complaints Procedure](https://stbartholomewsceprimary.com/parents/complaints-procedure) - [DfE Performance](https://www.compare-school-performance.service.gov.uk/school/119420/great-harwood-st-bartholomew's-parish-church-of-england-voluntary-aided-primary-school) - [OFSTED Report](https://reports.ofsted.gov.uk/provider/21/119420) - [Online Safety](https://stbartholomewsceprimary.com/parents/online-safety) - [PTFA](https://stbartholomewsceprimary.com/parents/ptfa) - [School Meals](https://stbartholomewsceprimary.com/parents/school-meals) - [SEND](https://stbartholomewsceprimary.com/parents/send) - [Term Dates](https://stbartholomewsceprimary.com/term-dates) - [Uniform](https://stbartholomewsceprimary.com/parents/uniform) ![St Bartholomew’s CE VA Primary School](https://files.schudio.com/st-bartholomew-s-ce-va-primary-school/images/logo/school-logo(1).png) #### St Bartholomew’s CE VA Primary School Ash St Great Harwood Blackburn BB6 7QA 01254 884534 #### Useful Links: - [Job Vacancies](https://stbartholomewsceprimary.com/job-vacancies) - [Policies](https://stbartholomewsceprimary.com/our-school/policies) - [Governors](https://stbartholomewsceprimary.com/our-school/governors) #### More Links: - [Contact Us](https://stbartholomewsceprimary.com/contact) - [Pupil Premium](https://stbartholomewsceprimary.com/our-school/pupil-premium) #### Social Media - [Facebook](https://www.facebook.com/St-Bartholomews-CE-Primary-362716317453104) © Copyright 2024–2026 St Bartholomew’s CE VA Primary School School & Trust Websites by [ ![Schudio logo](https://stbartholomewsceprimary.com/img/logo/light.png) ](https://www.schudio.com/) ![](https://files.schudio.com/st-bartholomew-s-ce-va-primary-school/images/splash/Open_Days_for_27-28.png)